{"id":7201,"date":"2012-01-01T08:21:21","date_gmt":"2012-01-01T08:21:21","guid":{"rendered":"http:\/\/tinhvan.com\/?p=7201"},"modified":"2013-05-22T10:10:45","modified_gmt":"2013-05-22T10:10:45","slug":"opening-the-training-course-for-dng8a-project","status":"publish","type":"post","link":"https:\/\/tinhvan.com\/en\/2012\/01\/01\/opening-the-training-course-for-dng8a-project\/","title":{"rendered":"Opening the training course for DNG8a project"},"content":{"rendered":"

On October 12th<\/sup> 2011 in Danang, Tinhvan opened the training course in communication skills and information exploitation for officers- in -charge of one-door administration teams under the departments and districtsand telephonists of Danang\u2019s Communications \u2013 IT Education Centre.<\/em><\/p>\n

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Present at the opening ceremony of the training course were (Mr) Nguyen Hoang Cam \u2013 Deputy Director of Danang Department of Information and Communications, (Mr) Dang Cong Ngu \u2013 Director of Internal Affairs Department, (Mr) Phan Quang Minh \u2013 Deputy General Director of Tinhvan Group \u2013 the reprensentative of the contractors along with reprensentatives from departments, divisions and district people\u2019s committees in Danang.<\/p>\n

Being a part in the framework of DNG8a package \u201cDesign, Supply, Installation, Testing and Trial Operation of Danang Communications \u2013 IT Centre\u201d under the sub-project \u201cDeveloping Communications and IT for the city\u201d, this training course aimed at equipping comprehensive skills for officers working at the centre, electronically communicating between authorities and Danang\u2019s peole, preparing for the operation from the fourth quarter in 2011.<\/p>\n

Though this training course, learners were equipped with knowledge and practiced using front connecting devices , linking among information gates, the database of Danang\u2019s Communications \u2013 IT Centre with the telephone, email and fax network of residents to actively select and accurately handle information sources based on the content routing.<\/p>\n

Good connection and effective information handling through this centre would directly improve the effectiveness of two – way information receipt between authorities and residents, turning \u00a0this centre into the centre of State management database processing and dialogue with residents \u2013 a target which Danang authorities are pursuing.<\/p>\n

Danang\u2019s Communications and IT centre was designed with the Contract Centre system \u2013 using the solution of Avaya \u2013 one of leading companies in the field; CRM system \u2013 using the solution of Dynamics CRM of Microsoft; Portal Information Gate System \u2013 using Oracle WebLogic Solution; server and workstation system for telephonists and network euquipments: Router, IPS, Firewall, switch with strongly advanced configuration which can receive people\u2019s requirements and distribute to the centre via channels like telephone, email, webchat and fax. These systems are strictly controlled and timely responded. Intelligent routing ability based on telephonist\u2019s professional knowledge \u00a0together with the advanced knowledge management system will deal with \u00a0requests of residents, correctly assign to the right officer in charge and timely respond.<\/p>\n

Direct units carrying out the project were the partnership between Tinhvan Group and Sun Ivy International Inc.<\/p>\n","protected":false},"excerpt":{"rendered":"

On October 12th 2011 in Danang, Tinhvan opened the training course in communication skills and information exploitation for officers- in -charge of one-door administration teams under the departments and districtsand telephonists of Danang\u2019s Communications \u2013 IT Education Centre.<\/p>\n","protected":false},"author":41,"featured_media":7204,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/posts\/7201"}],"collection":[{"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/comments?post=7201"}],"version-history":[{"count":4,"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/posts\/7201\/revisions"}],"predecessor-version":[{"id":8704,"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/posts\/7201\/revisions\/8704"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/media\/7204"}],"wp:attachment":[{"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/media?parent=7201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/categories?post=7201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tinhvan.com\/en\/wp-json\/wp\/v2\/tags?post=7201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}