Training Course Launch for Project DNG8a
2011-10-11 09:39:27
On October 12, 2011, in Da Nang, Tinh Van Group launched a training course on communication and information exploitation skills for specialized officers of the One-Stop Administrative Service from departments, districts, and the telephone operators of the Da Nang IT-TT Transaction Center.
Attending the opening ceremony were Mr. Nguyen Hoang Cam – Deputy Director of the Da Nang Department of Information and Communications, Mr. Dang Cong Ngu – Director of the City Department of Home Affairs, Mr. Phan Quang Minh – Deputy General Director of Tinh Van Group – representing the contractor, along with representatives from departments, agencies, and People's Committees of districts in Da Nang City.
Within the framework of the DNG8a package – “Design, Supply, Installation, Testing, and Trial Operation of the Da Nang IT-TT Transaction Center” under the sub-project of Information Technology and Communications Development of the city, the training course aims to equip the team of officers who will operate the electronic communication center between the government and the people of Da Nang with complete skills, preparing for its operation from the end of Q4/2011.
Through the course, trainees will be equipped with knowledge and practice in using the connection and communication system between the portal, data center of the Da Nang IT-TT Transaction Center and the telephone network, email, fax, etc., of the people to proactively select and accurately process information flows according to content routing.
Good connectivity and effective processing of information data through the Center will directly enhance the operational efficiency of the two-way information reception network between the government and local people, realizing the goal of turning this center into a center for processing state management data and dialogue with the people that the Da Nang government aims for.
The Da Nang IT-TT Transaction Center is designed with a Contact Center system – using Avaya's solution, one of the world's leading companies; a CRM system – using Microsoft's Dynamics CRM solution; an Electronic Portal system – using Oracle WebLogic solution; server systems, workstations for telephone operators, network equipment: Router, IPS, Firewall, switch with advanced powerful configuration capable of receiving requests from citizens and organizations to the Center through communication channels such as telephone, email, web-chat, fax, etc., which are strictly managed and coordinated for timely response. Intelligent routing capability according to the specialized field of the telephone operator, along with an advanced knowledge management system, will help ensure that requests from citizens and organizations reach the right person and are handled promptly.
The unit directly implementing the project is the joint venture between Tinh Van Group Joint Stock Company (Tinhvan Group) and Sun Ivy International Inc.